At Ayaamo.com, customer satisfaction is our top priority. If you are not entirely satisfied with your purchase, we’re here to help.
1. Returns
We accept returns within [e.g., 14 or 30] days of the delivery date. To be eligible for a return, your item must:
- Be unused and in the same condition that you received it
- Be in the original packaging
- Include the receipt or proof of purchase
To initiate a return, please contact us at [Insert contact email] with your order number and reason for return.
2. Non-Returnable Items
Certain types of items are non-returnable, including:
- Perishable goods
- Personal care items (e.g., cosmetics, underwear)
- Sale or clearance items
- Gift cards
3. Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will be applied to your original method of payment within [e.g., 5–10 business days].
- Shipping costs are non-refundable. If you receive a refund, the cost of return shipping may be deducted from your refund.
4. Late or Missing Refunds
If you haven’t received a refund yet:
- Check your bank account again.
- Contact your credit card company – it may take some time before your refund is officially posted.
- Contact your bank – processing time can vary.
If you’ve done all of this and still have not received your refund, please contact us at [Insert contact email].
5. Exchanges
We only replace items if they are defective or damaged. If you need an exchange for the same item, please contact us at [Insert contact email].
6. Return Shipping
Customers are responsible for paying their own return shipping costs unless the item was damaged or incorrect. We recommend using a trackable shipping service or purchasing shipping insurance.
7. Contact Us
If you have any questions about our Refund Policy, please contact us:
Email: support@ayaamo.com
Website: https://ayaamo.com